We do not consider either of these issues to be a major concern for most users, but they are worth noting. SpiderOak also (and quite understandably) keeps track of account payments, which are processed by third-party companies. Other issuesĪlthough the zero-knowledge claim appears accurate in relation to using the ONE Backup service itself, users should be aware that the website logs visitors’ IP addresses and collects information on them using a variety of web trackers. We just have to trust SpiderOak, which is hard to do with a US company in light of Mr. But the One Backup desktop client, which is the heart of this product, is not.Īs with any closed source product, this means there is no way to know for sure that it is doing what it is supposed to, and only what it is supposed to. The One Backup mobiles apps have been fully open source since 2016, and various other products by SpiderOak are also open source. As far back as 2009, SpiderOak promised that it would move towards implementing only 100 percent open source code, but in 2023 the desktop client remains closed source. In fairness to SpiderOak, it does a good job of alerting users to this fact when they login to the web portal. Many will quite understandably consider the trade-off with convenience worth the loss in security, but those who require a true no-knowledge service, file management should always be performed using the app. SpiderOak promises to look after this key very carefully, but this does require a degree of trust in SpiderOak - both in its desire and its ability to keep your key safe. When logging in via your browser you give your primary encryption key to SpiderOak’s servers.
The first is that zero-knowledge only applies when using ONE Backup apps. This is great, but there are some major caveats. ONE Backup thus offers true end-to-end encryption of your data. This means it knows nothing about the data your store, “not even your folder or filenames. On the server, we only see sequentially numbered containers of encrypted data.”ĭata is encrypted and decrypted client-side by the apps on your devices only, with only you holding the encryption keys. When using a ONE Backup app, SpiderOak is a zero-knowledge cloud provider. We’ll examine exactly what this all means in a moment, but it, in theory, it should make the fact of it being a US company irrelevant as it does not retain information that can compromise its users' privacy, or store data that can be accessed by the NSA.
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The good news is, SpiderOak is also a zero-knowledge company that offers full end-to-end encryption of files backed-up to its servers. The US is a terrible place for online privacy, where it should be assumed that the NSA has access to all data stored in the country and all information held by companies located there. SpiderOak is a US company which stores backed-up data on servers located in the United States. This feature adds right-click menu options for SpiderOak One in Windows. Backups can also be accessed and managed via a web interface from any browser (including mobile).
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A mobile app is also available Android and iOS, although this has greatly reduced functionality. The desktop client is available for Windows, macOS, and Linux (Deb, RPP and Tarball). This can be done through its ShareRoom feature which creates a shared folder, or via creating temporary, self-destructing links to individual files. ONE Backup makes it easy to share files with others. Not only is this great for recovering documents which you have overwritten by mistake, but it allows Point-in-Time recovery of files and folders that become infected with malware. ONE Backup retains historical versions of backed up files. Cross-platform folder synchronization (desktops only).Cross-platform apps (but limited on mobiles).PayPal and cryptocurrencies are not supported, although it SpiderOak does accept pre-paid credit cards for those who do not wish to provide it with personal details. Payment is made via credit or debit card.
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They otherwise share the same features, and can all be used on an unlimited number of devices.Ī generous 21-day free trial is available, with an equally generous 250GB storage limit. Different pricing plans relate solely to how much online storage is available. ONE Backup is SpiderOak’s consumer-focused product (an Enterprise version is also available).
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